Showing posts with label outsourcing. Show all posts
Showing posts with label outsourcing. Show all posts

Thursday, 21 October 2010

Across the Pond

Spending has been Comprehensively Reviewed, and I've been following it as best I can despite being on a first aid course. In theory I now know how to resuscitate people, so might end up as a Big Society paramedic in a few years when we can't afford real ones. (Public sector humour: I'm not sure it can get much blacker at this point.)

Whilst attempting to absorb the scale and implications of the spending review cuts, something kept nagging at the back of my head. I've just realised what it is. The coalition constantly treats public services as inherently wasteful, unnecessary, autocratic, and staffed by faceless hoards whose only aim is to spend taxpayers' money as quickly as possible. These attitudes sound familiar; they are shared by the American Tea Party movement. Although the Tea Party's political mores are somewhat incoherent, they heavily emphasise cutting government spending and taxes. They agitate for minimal government and greater freedom of individual and/or community action. They object to the public sector providing basic services, like healthcare and welfare.

What bitter irony that in the US a vocal but widely derided minority are espousing these policies, whilst in the UK they're suddenly the mainstream. But the UK never had anything even vaguely analogous to the Tea Party movement, and the coalition definitely didn't sweep to power on a dismantle-the-state ticket. How did we end up with government in the style of the crazy American right wing? Weren't the Liberal Democrats once a left wing political party? What the hell happened?

Make no mistake, this spending review can talk efficiency savings and streamlining procurement all it likes, but cuts like this are an unequivocal ideological statement. The government is saying that the state is far too big. There are too many people working in the public sector. There shouldn't be so many public services. It costs too much to provide everyone with a basic standard of living.

There are many, including plenty of public sector employees, who would agree with those statements in principle. Then they would protest vociferously about the high cost of train tickets, about class sizes at their child's school, about cancer drugs not being provided on the NHS, about the local community centre closing, about potholes in the road, about the lack of police on the streets, about their elderly relatives having to pay for care, about the costliness of being a student, about the wait for their local council to answer the phone, about inadequate flood defences, about the lack of NHS dentists, about every little thing that public sector does which we all take for granted. It might seem blindingly obvious, but still needs to be said: none of these services are going to improve when a lot of their money is taken away from them. Get used to being put on hold, to being told that there's now a charge, or just that no, we don't do that any longer.

There have been times when I thought perhaps I was being unduly paranoid to assume the government had an explicitly anti-state agenda. But then I came across this paragraph in the spending review document:

The Government will pay and tender for more services by results rather than be the default provider; look to set proportions of specific services that should be delivered by non-state providers including voluntary groups; and introduce new rights for communities to run services, own assets and for public service workers to form cooperatives. [...] Areas of focus for this approach: This approach will be explored in adult social care, early years, community health services, pathology services, youth services, court and tribunal services, and early interventions for the neediest families.


In other words, targets for privatisation and outsourcing, from a rabidly anti-targets regime no less. The mentions of voluntary groups and co-operatives are all very well and fluffy, but who is going to put in a cheaper bid to provide the service? The big private company with rock-bottom costs, or the local community group relying on grants? Faced with 30% cut in budget, local councils will have to pick the lowest cost option. Notice also that first to be sold off will be some of the most sensitive services required by the most vulnerable people, the kind of services with truly awful consequences when they fail.

I'm not going to go into everything that's depressing in the spending review, because I want to finish writing this within the decade. But briefly, the department that funds my job and almost everything I work on, Communities and Local Government, got the worst settlement of all. Over the next three years, their administration and programme budget will fall by 51%. Their capital budget will fall by 74%. That's tantamount to saying that most of what the department does is totally unnecessary. In case you wondered, these extraneous functions include providing affordable housing, planning, regeneration, and infrastructure.

But I am an optimist as well as a cynic, and have managed to find some vestiges of silver lining to the spending review. For one, the Carbon Reduction Commitment has been fiddled with to make it into a £1 billion stealth carbon tax on large businesses. It won't be hypothecated back into climate change mitigation, but it's still more of a carbon tax than I'd dared to hope for. In addition, the Department for Transport can no longer afford the £1.3 billion project to turn the A14 North of Cambridge into a vast motorway. In my personal view, the scheme was totally inappropriate and appallingly carbon-heavy, as well as a perpetual political flashpoint. I won't miss it, although the A14 needs fixing somehow (tolls?) as there are continually accidents on it.

Little rays of sunshine aside, the title of my blog has never seemed more appropriate: welcome to age of austerity. If the Tea Party have any sense (although frankly I doubt it), they'll be watching the UK with interest over the next few years. What happens when you suddenly and radically roll back all public services in an economically fragile country with high unemployment? Stay tuned to find out!

Particularly good spending review commentary that I've come across: the wonderful Joseph Stiglitz on why the cuts won't work and more on how local government got the worst of the spending review.

Friday, 24 September 2010

Can't Someone Else Do It?

Not long ago, Suffolk County Council announced their intention to outsource everything that they do. I have a personal interest in this as much of my family live in Suffolk, but also find it an interesting idea conceptually. For the sake of argument, why not outsource all services and just leave a few council employees in a commissioning role? There are a number of implications:


  • Cost.

    The tacit assumption here is that the private sector can provide services more cheaply than the public sector. This may or may not be true. Yes, the private sector is profit motivated and therefore supposedly more efficient. But companies will not provide a service if they can't make a profit. If local services are privatised, council tax revenues will pay for private sector profits. Is that something people are ready to face up to?

  • Quality of service.

    This will be entirely dependent on contractual negotiations. I mean no disrespect to local government procurement, but the private sector have better lawyers and fewer scruples. I've undertaken procurement before, and it is a tricky business even when the contract is relatively small and short-lived. For a recent example of what happens when contractual negotiations go wrong, see the saga of the Cambridgeshire Guided Busway.

  • Local Enterprise.

    The outsourcing debate involves frequent reference to social enterprises and community groups doing things for themselves. But let's not kid ourselves. A multi-million pound road maintenance contract is going to go to the lowest bidder, and that's going to be a big company with economies of scale. Outsourcing will not necessarily cause a flowering of local enterprise. Local authorities are not legally allowed to favour local companies over others when undertaking procurement, and in the current financial situation the lowest bidder is going to win. The lowest bidder is unlikely to employ a lot of local people, or indeed a lot of people period.

  • Partnership.

    County councils don't work in a vacuum. They have a constant need to talk to district councils, police, health services, and local residents, to name but a few. Indeed, they have legal duties to do so. Although working in partnership is time-consuming and can often seem very unwieldy, when it doesn't happen the results are often disastrous. Witness the recent cases of vulnerable children slipping through the cracks as social services failed to communicate with police and healthcare colleagues. When two (possibly competing) private companies are involved, can a reasonable level of partnership working happen? Can co-operation be secured contractually, or will the private sector just pay it lip-service?

  • Accountability.

    This is by far the biggest issue. If all local services are contracted out, accountability will be entirely contractual in nature. The private sector is not democratically answerable to local people, except through the media. Where does this leave local councillors? They will in effect be entirely useless, and might as well not exist. Their constituents will come to them with the usual complaints about bin collection, potholes, and leisure centres, which they will have absolutely no way of addressing (beyond suggesting that they call the relevant company's helpline).


When thinking this through, you start to wonder why have a county council in the first place. The two-tier local council system in much of England is very unwieldy and creates a lot of duplication and wasteful political manuvering. Not that many people are aware of how local services are carved up between district and county councils, because it's arbitrary and not particularly interesting. For reference, Suffolk County Council and its peers have the following responsibilities:

  • Building & maintaining schools
  • Caring for vulnerable children (fostering, adoption & children’s homes)
  • Caring for vulnerable adults (the elderly, disabled, & seriously ill)
  • Building & maintaining roads & cycleways
  • Collecting rubbish from homes & businesses, recycling it, & managing waste sites
  • Building & running libraries & community centres
  • Registering births, deaths, & marriages
  • Managing (some) green open spaces
  • CCTV & community safety
  • Electoral services
  • Implementing trading standards & investigating fraud
  • Providing advice on planning policy & planning applications
  • Archaeology & conservation of the historic environment
  • Prevention & response to surface water flooding
  • Pest control & animal welfare
  • Management of public rights of way
  • Planning the future need for all the services listed above


Many county councils also do the following:

  • Support economic development in the local area
  • Encourage more sustainable living by promoting recycling, non-car travel, etc
  • Regeneration projects


The variety and complexity of these services, and their interdependencies with services provided at district level, have resulted in county councils employing many thousands of people. Suffolk's decision to divide all these services up into packages and outsource them in three phases is (to borrow a phrase from Sir Humphery Appleby) brave. Given the overriding need for 30% budget cuts, some outsourcing is inevitable. There are areas of duplication that could be cut, nice-to-have projects that are no longer affordable, and great potential for pooling resources with other public sector organisations (sharing HR and admin functions with other councils, for example).

What Suffolk is proposing is an order of magnitude more ambitious than that. It has decided to entirely divest itself of all services within the next two years. It would be amazing if that timeframe is even legally possible. I strongly feel that the council should proceed more slowly, first piloting the outsourcing scheme with smaller and less risky services. Contracts will need to be negotiated very thoroughly, be open to public view (this is definitely not current practise), and include clear penalties for inadequate quality of service.

Suffolk's report into their 'New Strategic Direction' suggests that outsourcing everything will strengthen local democracy, make services more responsive, and give communities more capacity to take control of their lives. All three claims look dubious to me. The report talks of councillors providing strategic direction, but in reality once contracts with companies are signed, they will have no further influence. Unless the intention is continual contractual review and renegotiation (time-consuming, inefficient, & wouldn't address the public-private legal expertise imbalance), for years at a time local councillors would have no grounds to interfere with the way services are managed. I've never met a local councillor who would be satisfied with that. In fact, I think most would be apoplectic.

Moreover, there are some services that I'd be uncomfortable with outsourcing as a matter of principle. The protection of abused children and vulnerable adults should not be something that companies profit from, there is too much of a moral hazard at stake. Company law states that private companies have a duty to maximise returns for their shareholders; this duty is not overriden by the moral imperative to protect children and adults at risk.

Suffolk County Council are to be commended for taking the Big Society to its logical conclusion, and thus focussing the debate about what local authority cuts will really mean. Reading their report, though, makes it clear that the full implications of outsourcing have not been considered. Local Councillors don't seem to get that they are making themselves impotent and irrelevant, as well as ridding themselves of the people who set up their meetings, write papers, type up minutes, and make them coffee. I presume that in the fullness of time they will start doing these tasks themselves, before eventually realising that their jobs have become pointless. Whereupon they will outsource themselves to a local newspaper columnist, and the privatisation of Suffolk County Council will be complete. According to their timetable, this can be expected in September 2012.

For further comment on the Suffolk experiment try the Guardian, BBC and East Anglian Daily Times.

EDITED TO ADD I've just found a very interesting blog post on this by Flip Chart Fairy Tales.